Lead Case Manager Caminos Nacional

Name of Person to Contact: Stephani Burton

Name of Company/Business: Presbyterian Home for Children

Employer Phone: (256) 299-0243

Employer Email: sburton@phfc.org

Employer Website or Application URL: https://phfc.org/

Company Address: Post Office Drawer 577, Talladega, AL 35161, United States

Job Title: Lead Case Manager Caminos Nacional

Job Description: The Presbyterian Home for Children is committed to providing healing and hope to at-risk children and families. This position will be based out of Birmingham, AL.
Position Summary: The Lead Case Manager for the Presbyterian Home for Children provides effective leadership and management to uphold the Board of Childcare’s Trauma Informed Care Culture for
clients, families, and staff. The Lead Case Manager provides adaptive leadership through supportive
coaching and mentoring to Home Study & Post Release Service (HS/PRS) case management staff and is
responsible for providing oversight to activities related to the completion of Home Studies and delivery
of Post Release Services to unaccompanied children and their sponsors (caregivers). This position
ensures the creation of strong systems and methods of performance excellence to conduct Home
Studies that assess for safety and suitability of placement and provide Post Release Services that
promote successful integration of youth and support family reunification efforts. Board of Childcare
(BCC) works in collaboration with the Office of Refugee Resettlement (ORR) to provide home study and
post-release case management to unaccompanied children who are reunified with caregivers across the
South and surrounding regions as well as other parts of the country.
Essential Functions:
• Model and act in accordance with PHFC’s core values.
• Demonstrate and practice trauma-informed leadership.
• Provide oversight and coordination for all aspects of BCC’s Home Study and Post Release Services
Program, including direct supervision of the HS/PRS case management team.
• Assign referrals to individual case managers within the required timeframe, taking into
consideration case manager workload, location, and complexity of case distribution.
• Provide initial and continuous training and professional development for the HS/PRS case
management team regarding responsibilities within the Caminos Program, including agency, state,
and federal policy updates and changes and best practice service provisions.
• Provide ongoing and continuous identification of community-based resources, providers, and
services available to meet the needs of communities served by the program, ensuring that HS/PRS
case management team has easy access to current and up-to-date resources.
• Facilitate regularly scheduled individual and group guidance sessions for all members of the HS/PRS
case management team, including part-time and contract staff.
• Actively participate in agency and community efforts to build culturally competent outreach,
education, and interventions for the immigrant and refugee community.
• Ensure adherence to BCC-established performance metrics related to best practice contact
requirements for youth and family, including phone and in-person face-to-face visitation
requirements.
• Provide oversight and support necessary to ensure that all case managers submit detailed and
thorough documentation in compliance with BCC and ORR requirements and reporting deadlines,
including but not limited to: case notes, federal and agency data collection, programmatic reporting,
assessments, care plan documentation, transition/discharge planning and post-discharge follow-up.
• Acts as the primary point of contact for internal and external stakeholders.
• Provide effective communication across departments and programs to ensure consistency and clear
expectations across the interdisciplinary team.
• Responsible for interviewing and onboarding new employees for the department. Integral in the
orientation process for case management staff, teaching clear expectations of the position and
promoting a strong connection to the organization.
• Required to maintain a reduced caseload, providing direct service provision of both Home Studies
and Post Release Services.
• Participate in the development and implementation of policies, procedures, and reports to ensure
effective department functioning and documentation of activity and performance outcomes.
• Promote team understanding of available Board of Childcare resources and assist with the
facilitation of referrals as appropriate.
• Maintain effective working relationships with families, children/youth, colleagues, consultants, and
community agencies.
• Develop and maintain emotional intelligence for effective self-care and the role model for youth,
staff, and families the essence of Trauma Informed Practices.
• Ensure that services are provided to all youth and families 24/7 in keeping with federal and state
regulations, EAGLE, and agency standards.
• Demonstrates an understanding of the value of cultural diversity, including the ability to develop
systems and practices that are inclusive of diverse staff members and responsive to the cultural
needs of the client population served.
• Demonstrates knowledge of and familiarity with both Board of Childcare and Office of Refugee
Resettlement Policy and Procedures relating to services for Unaccompanied Children. This includes
knowledge of legal background and authority governing the practice as related to working with
Unaccompanied Children. Prior experience with ORR preferred.
• Demonstrates knowledge of and ability to identify community social service resources and the
processes required to connect youth and families to available social service benefits and programs.
• Assist in the provision and facilitation of department and agency-wide training opportunities.
• Identify supervision and/or professional training needs to supervisor as they arise.
Non-Essential Functions:
• Provides case coverage in the absence of the assigned Case Manager, as needed.
Competencies:
• Accountability for Others
• Accurate Listening
• Attitude toward Honesty
• Commitment to the Job
• Consistency and Reliability
• Developing Others
• Emotional Control
• Empathetic Outlook
• Flexibility
• Handling Stress
• Human Awareness
• Leading Others
• Monitoring Others
• Practical Thinking
• Creative Problem Solving
• Cultural Humility
• Relating to Others
• Role Awareness
• Frequent Interaction with Others
• Attention to Detail
• Bilingual Fluency
Supervisory Responsibility: Responsible for supervising Home Study / Post Release Services Case
Managers. The Lead Case Manager demonstrates adaptive leadership through supportive coaching and
mentoring to Case Managers through regular administrative supervision and training
opportunities. Integral person responsible for the professional development of the department,
recognizing the importance of addressing vicarious trauma for staff. Responsible for providing regular
guidance and annual performance evaluations for full-time, part-time, and contracted staff, as
applicable.
Work Environment/ Remote Office Requirements: This position requires the ability to operate both in a
professional office environment as well as a remote work capacity. This role routinely uses standard
office equipment such as computers, keyboard and mouse, dual monitors, phones, hot spot/phone case,
headset, photocopiers, filing cabinets, and fax machines. Remote duties require the ability to procure
fast, reliable internet service (15 Mbps minimum download speed required) at the remote office
location. Remote workspace must allow for phone and video calls to be made without interruption, the
confidentiality of protected health information to be maintained, and equipment stored securely when
not in use. PHFC will provide a laptop and cell phone.
Physical Demands: The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. While performing the duties
of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel
objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or
crawl; talk or hear; and taste or smell. Specific vision abilities required by the job include close vision,
distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time position. The schedule requires flexibility
based on the availability of youth and families served. This position regularly requires long hours and
weekend work. Eligible for flex schedule. Non-essential during inclement weather.
Travel: Travel is required and will include local as well as out-of-area and overnight travel. Frequent
local travel will be required to serve the home communities of youth and families served by the
program.
Must be able and willing to travel to other cities by flying on commercial airlines, driving a rental car
and/or using other transportation, and staying overnight in hotels.
Required Education and Experience
• Master’s in Social Work (MSW) or an equivalent degree in behavioral sciences or social services
field.
• Three years of progressive employment experience in family preservation, kinship care or general
child welfare services.
OR
• Bachelor's degree in one of the aforementioned sciences, plus approximately 5 years of relevant
employment experience, that demonstrates supervisory and case management experience.
• Bilingual in English and Spanish (both oral and written).
Preferred Education and Experience
• Two years of experience providing direct services to foreign-born, immigrant, and/or refugee
populations.
• Three years’ supervisory experience in case management or in home/community based direct
service provision.
• Professional Licensure.
• Active certification in Alabama Department of Human Resources Home Study (or similar method)
certifications.
• Experience providing services within the ORR network of programs.
• Proficiency in languages other than English and Spanish.
Additional Eligibility Qualifications
• Able to learn and effectively utilize different technology platforms.
• Excellent computer-use knowledge with Microsoft Windows 10 and 365 Office products, including
Word, Excel, PowerPoint, SharePoint, and Outlook.
• Proven effective time management, planning, communication, and interpersonal skills.
• Ability to problem-solve.
• Ability to work independently.
• Ability to keep an electronic calendar (Outlook).
• Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR
thereafter.
• Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined
by HR thereafter.
• Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by
HR thereafter.
• Ability to pass a work-readiness physical performed by a certified medical professional both prior to
employment and per the schedule outlined by HR thereafter.
ADDED PERSONNEL REQUIREMENTS
Due to federal requirements of the U.S. Department of Health and Human Services (HHS) Office of
Refugee Resettlement (ORR) and Presbyterian Home for Children, and the nature of this position the
Employee must be able to:
• Pass a criminal background check that includes history of conviction of child and sexual abuse.
• Pass Federal, state, and local background checks which include:
o FBI fingerprinting,
o Child Abuse & Neglect (CA/N) check,
o DHR background check both prior to employment and per the schedule outlined by HR
thereafter,
o Driving Clearance both prior to employment and per the schedule outlined by HR
thereafter.
• Pass a drug screen via urinalysis both prior to employment and randomly thereafter.
Upon employment, the Employee is required to review and sign the following required PHFC policy
agreements:
• PHFC Staff Code of Conduct
• Confidentiality Policy
• Zero Tolerance
• Social Media
• Grievances
Other Duties: Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.

Salary / Hourly Wage: $58000

Other Requirements: Must be bilingual in Spanish and English. (written and oral)